Shipping & Returns
WHAT IS YOUR SHIPPING POLICY?
We will ship standard orders within 1-3 business days. We will notify our customers within 24 - 48 hrs if there is a delay in processing. Please note: Gratitudes Gifts & Home Decor is not responsible for lost or undelivered packages. All lost or undelivered package inquiries must be submitted to USPS or UPS for resolution. For secure delivery, please choose Signature Required shipments. If you have received a damaged product please contact us.
We readily ship within the 48 continuous states, Alaska and Hawaii. For shipments to foreign countries, please contact Gratitudes directly.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Discover and American Express.
WHAT IS YOUR RETURN & EXCHNANGE POLICY?
Please notify us within 24 hrs in the event that your merchandise has been damaged during shipment. In such a case, we will exchange the item if desired or credit your account. Gratitudes will exchange items that are shipped back to us in their original packaging in resalable condition. In the event that an item is not damaged and a return is requested, freight costs will be the responsibility of the customer. For returns, please contact us. Please note: There is a restocking fee of up to 20% for returned items.
ARE THERE OTHER IMPORTANT TERMS OF SALE?
We cannot accept returns on final sale, special order, custom items, or items damaged through normal wear and tear or use. Please note that custom orders begin production immediately upon order and are final sales. Custom orders cannot be cancelled, changed, returned, or refunded at any time.
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